Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy

This Payment and Refund Policy applies to all purchases of Course A storytelling production resources offered by storyfluxly. The resources include materials on narrative planning, camera movement, studio presentation, lighting balance, and smooth workflows for video content. It covers digital access to these resources purchased through our commercial website targeting customers in the United Kingdom. The policy explains how payments are handled and under what circumstances refunds may be issued. It does not cover physical goods or services provided outside this digital platform.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Any currency conversion fees are the responsibility of the customer if paying from outside the UK. Promotional prices are clearly marked and valid only for the specified period. Customers should review the final total before completing a purchase.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards as well as other secure electronic payment options available at checkout. Payments are processed through established third-party gateways that comply with UK financial regulations. Authorisation occurs immediately upon submission. We do not store card details on our systems. All transactions use encryption to protect customer data in line with UK GDPR and the Data Protection Act 2018.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an email confirmation containing order details and access instructions. The contract is formed when the confirmation email is sent. Access to the Course A resources is granted immediately after confirmation. Customers should retain this email for their records.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for digital content. Cancellation within this period entitles the customer to a full refund provided no substantial access has occurred. Requests must be made in writing via the contact form on our Contacts page.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the 14-day period or if the resources are defective. Exclusions apply once significant progress through the course modules has been made or after the cooling-off period expires. Promotional or discounted purchases may have specific terms limiting refunds. Access codes or licences already redeemed are generally non-refundable.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must submit a message through the contact form on the Contacts page, providing their order number, purchase date, and reason for the request. Include any relevant details about the issue encountered. Requests are acknowledged within five working days.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed by our team. We assess eligibility based on the policy terms and UK consumer rights. Customers are notified of the decision by email within ten working days. If rejected, reasons are explained clearly. Approved refunds proceed to processing.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval. Customers should allow up to fourteen days for funds to appear in their account, depending on their bank or card issuer. No fees are charged for standard refunds.

Special Rules for Digital Content and Subscriptions

Course A is digital content. Once access is granted and the customer has begun using the materials, the right to cancel may be lost even within the 14-day period. No subscriptions are offered; purchases provide lifetime access unless otherwise stated at the time of sale. Promotional offers are subject to the same refund rules as standard purchases.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments are notified immediately at checkout. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are handled in accordance with card scheme rules and may lead to restricted future access. Suspected fraudulent activity results in immediate order cancellation and reporting to relevant UK authorities where necessary.

Mandatory Consumer Rights

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. Customers retain the right to remedies for faulty digital content regardless of this policy. We comply fully with UK GDPR and PECR for any personal data processed in relation to payments.

Contact Route, Policy Changes and Last-Updated Date

For questions about payments or refunds, use the contact form on our Contacts page or email [email protected]. Our address is Studio 6, Oyster House, Severalls Lane, Colchester, Essex, CO4 9PD. This policy may be updated periodically. Continued use of the site after changes constitutes acceptance. The current version was last updated on 21 September 2026.